Refund & Cancellation Policy

Last updated: October 2026

This policy governs refunds and cancellations for all subjects and services offered by ugcnet.org, a venture of Wexgrand Pvt. Ltd. Because our subjects are digital products delivered instantly upon purchase, please read this policy carefully before buying.

1. Digital Nature of Our Subjects

ugcnet.org offers online access to previous year question papers, practice questions, and mock tests. Because these are digital products with instant delivery, once access has been granted (immediately after successful payment), the purchase is generally considered final and non-refundable.

In simple terms: once you buy a subject and access is given, refunds are not provided except in the specific cases listed below.

2. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • The student has already opened or attempted any questions, papers, or tests in the subject
  • The student has changed their mind or lost interest
  • The student is unable to continue due to personal, financial, or time reasons
  • The student's device or internet is not compatible
  • The student bought the wrong subject by mistake after accessing it
  • The subject was purchased more than 7 days ago

3. Refund Eligibility (Rare Cases)

A refund may be considered ONLY in the following exceptional situations:

  • Duplicate payment: if you were charged twice for the same subject due to a technical error, we will verify and refund the extra amount.
  • Payment success but access failure: if your payment succeeded but the system failed to give you access and we cannot resolve the issue within 3 business days.
  • Complete non-delivery: if the subject you purchased has no questions or content and this cannot be corrected.

4. How to Request a Refund

Eligible refund requests must be submitted in writing to info@wexgrand.com within 7 days of purchase with:

  • Registered email address
  • Razorpay payment ID
  • Subject name
  • Reason for the refund request with supporting details

Submission of a refund request does not guarantee approval. Each request is reviewed on a case-by-case basis.

5. Refund Processing

If approved:

  • Refunds are processed back to the original payment method
  • Processing time is typically 5–10 business days depending on your bank and Razorpay
  • Payment gateway charges (approximately 2–3%) may be deducted from the refund
  • Access to the subject is revoked once the refund is approved

6. Cancellation

Purchases do not renew automatically, so there is nothing to cancel. Access simply ends when the validity period is over.

7. Company Right to Refuse Refund

ugcnet.org reserves the right to reject refund claims that arise due to incorrect expectations, misunderstanding of the subject scope, failure to check technical requirements, or dissatisfaction not based on an actual failure of the delivered content.

Contact for Refund Queries

Email: info@wexgrand.com
Phone: +91 99612 34515
WhatsApp: +91 90612 34515
Address: NO. 4/461, SUITE NO. 1331, VALAMKOTTIL TOWERS, Thrikkakara, Ernakulam, Kerala – 682021

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