Privacy Policy

Last updated: October 2026

ugcnet.org, operated by Wexgrand Pvt. Ltd., values your privacy and takes reasonable steps to protect the personal information shared by students, visitors, and users of our platform. This privacy policy explains how information is collected, used, stored, and protected.

1. Information We Collect

Registration data: email address and password (stored in encrypted form), or your name and email address if you sign in with Google.
Payment data: payment records, transaction IDs, and billing details such as mobile number processed via Razorpay. We do not store card numbers, CVV, UPI or bank details on our servers.
Learning activity: subjects bought, questions answered, test scores, and progress.
Login data: time, IP address, approximate location, and device of each login, used to keep accounts secure and prevent account sharing.
Communication data: messages sent via WhatsApp, email, and support requests.
Website analytics: basic browser information, device type, and general usage patterns to improve the platform.

2. How We Use Your Information

To create and manage your account, provide access to subjects, and track your progress.
To process payments securely and confirm your purchase.
To communicate with you regarding your account, support queries, and important updates.
To improve our questions, platform features, and user experience.
To send occasional updates about new subjects or features (you may opt out at any time).
To meet legal, taxation, accounting, compliance, or security requirements.

3. Data Protection

We take reasonable technical and administrative precautions to protect your information from unauthorized access, misuse, or disclosure. Passwords are hashed using industry-standard algorithms and are never stored in plain text. Payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway. However, no online transmission or storage system can be guaranteed as completely secure, and therefore absolute security cannot be promised.

4. Information Sharing

ugcnet.org does not sell personal information to third parties. Information may be shared only where necessary for:

Payment processing (with Razorpay)
Email delivery services
Hosting infrastructure providers
Legal compliance where required by law, court order, or government request

5. Cookies and Website Analytics

The website uses cookies and analytics tools to remember your login session, keep you logged in if you choose "Remember me", understand usage patterns, and enhance user experience. By continuing to use the website, you agree to such technical collection. You may disable cookies in your browser settings, though some features may not work correctly.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct any inaccurate information by contacting us
Request deletion of your account and personal data (this will end your access)
Opt out of promotional communications at any time

To exercise any of these rights, email info@wexgrand.com.

7. Retention of Information

We retain your account records, purchase history, payment records, and communication history for the duration of your account plus a reasonable period thereafter, as required by law and for legitimate business, tax, audit, and legal purposes.

8. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will delete that data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent change. Continued use of the platform after changes constitutes acceptance of the revised policy.

10. Contact

For any privacy-related question or request, contact us at:
Email: info@wexgrand.com
Phone: +91 99612 34515
Address: NO. 4/461, SUITE NO. 1331, VALAMKOTTIL TOWERS, Thrikkakara, Ernakulam, Kerala – 682021